Returns & Refunds

Downloadable (Digital) Products
Due to the nature of their delivery, there are absolutely no refunds on downloadable products. It is the customer's responsibility to make sure they have a compatible software program to decompress the files and to use the illustrations with.

Immediately after you place an order, your browser will take you to a page with links for you to download any downloadable products you have ordered. The links on this page will only work for 24 hours or 5 downloads per item, which occurs first.

Physical Products - Unopened Software Envelopes
If the software license envelope has not been opened, a product may be returned but only with a prior return authorization from Dream Maker Software. Prior to returning a product, please call our Customer Service at 303-350-8557 and obtain a Return Merchandise Authorization (RMA) number. Make sure the RMA number given to you is clearly visible on your shipping label. Any unknown parcels without a previously authorized RMA number will be refused, return to sender.

Shipping and handling charges are not refundable. If a return is for more than one product, or, if the product is not returned in new and undamaged condition, there will be a twenty percent restocking charge deducted from any refund due.

Physical Products - Opened Software Envelopes
We do not under any circumstances accept returns for refund or credit on any product software if the software license envelope has been opened or tampered with in any way.